Pro Flight Gear, LLC – Returns and Exchanges Policy

Last Updated: January 1, 2024

  1. Returns and Exchanges

Pro Flight Gear, LLC (“we,” “us,” or “our”) is committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer returns and exchanges subject to the following terms:

  1. Eligibility
    a) To be eligible for a return or exchange, the item must be unused and in the same new condition as received.
    b) Returns and exchanges must be initiated within 30 days of the purchase date.
  2. Returns Process
    a) To initiate a return or exchange, please contact us at or visit our Contact Page.
    b)Provide your order number, a description of the item you wish to return or exchange, and the reason for the return.
    c) Upon approval, you will receive instructions on how to return the item.
  3. Refunds
    a) Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    b) If approved, the refund will be processed to the original method of payment.
  4. Exchanges
    a) Exchanges are subject to product availability. If the desired item is not available, a refund or store credit may be offered.
    b) Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defective or incorrect item.
  5. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products
  • Clearance or sale items
  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance.

  1. Shipping Address for Returns

Please ship returns and exchanges to:

Pro Flight Gear, LLC

Returns Department

11700 W. Avra Valley Rd.

Room 116

Marana, AZ 85653

  1. Contact Information

For questions or concerns regarding our Returns and Exchanges Policy, please contact us at or visit our Contact Page.

Effective Date: January 1, 2024

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